Terms and Conditions

Please read the following important terms and conditions before you purchase any codes for digital games and/or content through this website.

1. General

1.1. These terms and conditions (“Terms”) govern the sale and provision of access codes to digital content by Exingeno LTD, a private company registered in the United Kingdom with company registration number 15846954, whose registered office is located at 128 City Road, London, United Kingdom, EC1V 2NX (“Exingeno”, “we”, “us”, “our”). These Terms apply to transactions conducted through the website www.arclocked.com (“Website”).

1.2. Our Website offers a variety of digital content, including downloadable game titles and other downloadable materials (“Content”). Through the Website, we sell official keys provided by the publisher and/or developer of the respective Content (“Developer”), which enable the user to unlock, access, and download the Content from the Developer’s platform (“Code(s)”).

It is important to note that we are neither the Developer of the Content nor do we own or operate the Developer’s platform. In addition to these Terms, your use of the Content and the Developer’s platform may be subject to the Developer’s end user licence agreement and other applicable terms.

2. How to contact us

2.1. For any inquiries or support related to our services, please contact us via email at [mail]. Our team is available to assist with any questions or issues you may have.

2.2. If we need to contact you, we will use the email address listed in your User Account, as defined in section 3.1.

2.3. Where we contact you in relation to account security, payment review, suspected fraud, verification, cancellation, refund review, or unusual activity, you are responsible for responding within a reasonable time and providing accurate information where requested.

3. About you

3.1. To purchase Codes from us via the Website, you must maintain a valid user account on the Website (“User Account”), possess an acceptable payment method, and be authorised to use that payment method. For example, the payment method must be in your name or you must have permission to use it.

You also need a mobile device, computer, television, smartwatch, or another supported device (“Device”) capable of accessing and downloading the Content.

It is your responsibility to keep your User Account details confidential and not to disclose them to any third parties.

3.2. If you are legally classified as a minor in your country, you must obtain consent from a parent or legal guardian to purchase Codes from us and to agree to these Terms.

3.3. Certain Content may have age restrictions, and Codes for such Content will not be sold to individuals who do not meet the required age, as recognised by us. You must adhere to any age limitations that apply to the purchase and use of Content.

If you are a minor according to the laws of your country, it is your responsibility, together with your parent or legal guardian, to ensure that you purchase only age-appropriate Content.

3.4. You confirm that all information you provide to us, including account information, billing details, contact information, payment-related information, and any information provided during a support or verification process, is true, complete, accurate, current, and not misleading.

3.5. We may refuse to sell Codes, suspend access to a User Account, cancel an order, or request additional information if we have reason to believe that:

• the information provided is false, incomplete, inconsistent, or unverifiable;
• the payment method may be unauthorised, stolen, compromised, or used without proper permission;
• the order appears unusual, suspicious, abusive, fraudulent, or high risk;
• the User Account may be compromised or used by someone other than its rightful holder;
• the transaction may breach these Terms, applicable law, payment provider rules, or anti-fraud requirements.

4. Your Device and Data Management

4.1. Prior to placing an order, it is essential to verify that your Device meets the necessary hardware and software specifications required to access and download the Content. For detailed information on the minimum and recommended requirements, please refer to the Developer’s website.

4.2. You are responsible for any charges incurred from third parties, such as internet service providers and mobile carriers, associated with your use of the Website, including the purchase of Codes and the downloading and access of Content.

Be sure to review the file size of the Content carefully, as exceeding your data limit may result in additional costs beyond your initial expectations.

5. Your Privacy and Personal Data Management

5.1. Any personal data you provide will be handled in accordance with our Data Policy. This policy outlines the types of personal data we collect, the purposes for which we collect, store, use, and share this information, and your rights regarding your personal data.

The Data Policy can be found at:

https://www.arclocked.com/en/data-policy

5.2. We may process personal data and related information for fraud prevention, payment security, account protection, dispute handling, chargeback management, legal compliance, and verification purposes.

5.3. Where necessary for those purposes, we may request and process additional documents, confirmations, or evidence from you. This may include identity information, billing information, payment ownership evidence, transaction confirmations, screenshots, correspondence with payment providers, or other information reasonably required to assess the validity of an account, order, refund request, payment dispute, or suspected unauthorised activity.

6. Essential Information

6.1. We exclusively sell Codes for Content that you can download to your Device from the Developer’s platform.

Each Content listing on the Website includes key details such as the version or edition of the Content, which may not be the latest release, information about the base game title to which the Code and Content pertain, and instructions on locating the Developer’s end user licence agreement.

Please note that images of Content on the Website are for illustrative purposes only and may not accurately depict actual gameplay. Descriptions may include video and still images that do not reflect the final product.

6.2. Following your purchase of a Code for specific Content, you may contact customer support as detailed in section 2.1 for any support-related inquiries.

6.3. We do not offer upgrades or updates for Content after you purchase Codes from us, nor do we inform you if the Developer releases any upgrades or updates.

The Codes you purchase solely grant access to and the ability to download the Content. They do not entitle you to any updates, upgrades, new releases, or new versions of the Content unless provided by the Developer in accordance with their end user licence agreement or other agreements.

Typically, additional payments are required by the Developer for such updates or new releases.

7. Our Agreement with You

7.1. Applicable Terms

By purchasing any Codes through the Website, you enter into an agreement with us for the provision of Codes that enable access to and downloading of Content from the Developer’s platform.

This agreement will be governed by the following terms:

7.1.1. Our Terms and Conditions, which govern your access to and use of our Website.

7.1.2. Our Affiliation Program Terms and Conditions, if you are a participant in our Affiliation Program.

7.1.3. Any additional terms that may modify or supplement this agreement for security, legal, payment, fraud prevention, or regulatory reasons.

Should we intend to implement such changes, we will notify you at least 30 days in advance. You may terminate this agreement by providing 30 days’ notice via email to [mail] if you do not agree to the new terms.

7.2. Language and Filing of Agreement

These Terms may be available in languages other than English. Please note that the details of this agreement will not be filed with any relevant authority by us.

7.3. Specific Terms for Certain Content

While we sell Codes for accessing and downloading Content, we are not the Developer of the Content.

It may be necessary for you to visit the Developer’s platform to verify your Code, as described in section 8, and download the Content.

In addition to the terms outlined in this agreement, you must adhere to the Developer’s end user licence agreement and any other relevant terms related to their Content and platform.

For these specific terms, please visit the relevant Content webpage and review the details before making your purchase.

8. Accessing Your Code and Content

8.1. Using Your Code

After clicking the “Checkout” button, as described in section 9.1, and receiving the Confirmation Email, as described in section 9.3, you can access your Code through your User Account, unless you have placed a pre-order, as described in section 9.5.

You will be prompted to use your Code to access and download the Content from the Developer’s platform. Typically, you will need to visit the Developer’s platform to verify your Code and obtain the Content.

The Code will be deemed “used” once it has been successfully accepted and validated on the Developer’s platform.

8.2. Responsibility for Delays Beyond Our Control

If external factors affect your ability to access and download Content, such as issues with our Website or related systems that are beyond our control, we will make reasonable efforts to inform you of the anticipated resolution time or mitigate the impact of the delay.

However, we will not be liable for delays caused by such events.

If a significant delay is anticipated, you may contact us to terminate the agreement and request a refund for any Code you have paid for but have not received, as described in section 12 below.

8.3. Account Suspension or Closure on the Developer’s Platform

We are not liable for any inability to use a Code or access the Content if your access is restricted, blocked, or terminated due to a ban, whether temporary or permanent, imposed by the Developer.

In such cases, we will not refund the price paid for any Code.

8.4. Verification Before Code Release

We may delay access to a Code where an order, payment, User Account, billing information, device information, location information, refund history, or other transaction-related information appears suspicious, inconsistent, high risk, or requires additional verification.

Where such review is required, access to the Code may be withheld until the review is completed and any requested information or documentation has been provided to our reasonable satisfaction.

9. Purchasing from Us

9.1. Placing an Order

To place an order for a Code for specific Content, log into your User Account, select the desired game title or digital content, choose any available editions or features, and click the “Checkout” button.

Review your order summary, confirm your acceptance of these Terms, select your payment method, and click the “Checkout” button.

Ensure you review and correct any errors on the Website before finalising your order.

Please note that clicking the “Pay” button does not constitute acceptance of your order. We will send you a Confirmation Email, as described in section 9.3, once your order is accepted.

9.2. If We Cannot Accept Your Order

We reserve the right to decline your order. Should this occur, we will notify you of our inability to process your order, which may be due to one or more of the following reasons:

9.2.1. The Content is unavailable.

9.2.2. The Code for the specific Content is unavailable.

9.2.3. We are prohibited from selling the Code to you.

9.2.4. You are not eligible to purchase the Code and/or Content.

9.2.5. We cannot authorise your payment.

9.2.6. There has been an error in the pricing or description of the Code.

9.2.7. We are unable to complete required security, payment, anti-fraud, identity, or account verification checks.

9.2.8. The order appears suspicious, fraudulent, unauthorised, abusive, inconsistent with previous account activity, or otherwise high risk.

9.3. Acknowledgement and Acceptance of Your Order

Upon acceptance of your order, we will send a Confirmation Email to confirm this.

At this point, a legally binding agreement will be established between you and us, and the performance of the agreement will commence.

9.4. Access to Your Code

Once we accept your order and you receive the Confirmation Email, you can access the Code for the relevant Content through your User Account.

The Confirmation Email will not contain the Code. You must retrieve it from your User Account.

For details on how to use your Code to access your Content, please refer to section 8 above.

9.5. Pre-orders

You may place a pre-order for Codes for unreleased Content. The process for pre-orders is similar to that described in section 9.1.

We will send a Confirmation Email upon acceptance of your pre-order, and payment will be processed on our behalf.

Your Code will not be available until the Content is officially released by the Developer.

We will notify you via email when your Code is accessible in your User Account.

You may cancel your pre-order by sending a clear cancellation request to [mail] up until we notify you that your Code is available.

After this point, cancellation rights will be subject to sections 12.2 and 12.3 or other provisions in this agreement.

If the Codes are withdrawn from sale before general release or if the price changes before release, we will cancel your pre-order and issue a full refund.

9.6. Unusual Activity

Occasionally, we may need to refuse or cancel an order, delay the release of a Code, request additional verification, or suspend a User Account, even if the order was previously confirmed, due to unusual activity.

Unusual activity may include, but is not limited to:

• multiple failed payment attempts;
• mismatched account, billing, location, or payment information;
• unusually high order volume;
• use of payment methods that appear unauthorised or compromised;
• chargeback or payment dispute risk;
• suspected account takeover;
• suspected abuse of promotions, refunds, referrals, or affiliate features;
• attempts to bypass security or verification checks;
• information that is incomplete, misleading, altered, or unverifiable.

If you believe an error has been made, please contact our customer service team using the details in section 2.1.

10. Pricing and Payment

10.1. Finding the Price for Codes

The price for Codes is displayed alongside the specific Content on the order pages when you place your order.

If VAT applies, the displayed price will include VAT at the applicable rate.

Prices do not cover mobile data costs or other charges imposed by your mobile communications provider.

Please note that pricing and availability of Codes are subject to change at any time before purchase.

10.2. VAT Rate Changes

Should the VAT rate change between the date of your order and the date we supply the Content, we will adjust the VAT amount you pay accordingly, unless you have already fully paid for the Content before the VAT rate change takes effect.

10.3. Payment Methods

We accept most major credit and debit cards, as specified during the payment stage of the online order process.

All payment cards must be authorised by the relevant card issuer or payment processing provider.

We may offer various payment methods in addition to card payments to facilitate your purchase.

You must comply with the terms and conditions of any payment processing provider you use.

We may add or remove payment methods at our discretion.

10.4. Security

We use encryption to help ensure the security of your payment information.

However, we are not liable for any loss or damage resulting from unauthorised access to your information by third parties, provided we have not been negligent or in breach of our Data Policy or applicable laws.

10.5. Errors in Pricing

If an incorrect price or product information is published, we will notify you as soon as possible by email.

You will then have the opportunity to either reconfirm your order at the correct price or with accurate information, or to cancel it.

If we do not receive a response from you, we will treat the order as cancelled.

If you cancel and have already made a payment, we will issue a full refund.

10.6. Payment Verification

You confirm that you are authorised to use any payment method submitted through the Website.

We may carry out payment checks before or after accepting an order. These checks may be performed by us, our payment processors, fraud prevention providers, card issuers, or other relevant service providers.

Where reasonably required, we may ask you to provide additional information or evidence to verify payment ownership or transaction validity. This may include:

• billing details;
• proof that the payment method belongs to you or is used with permission;
• transaction receipts;
• payment provider confirmations;
• cardholder or account holder confirmation;
• screenshots or other reasonable evidence related to the payment.

If the payment cannot be verified, or if we reasonably believe that the payment is unauthorised, fraudulent, disputed, high risk, or contrary to payment provider rules, we may cancel the order, withhold the Code, restrict your User Account, or refund the payment where appropriate.

11. Content Usage Permission

11.1. Content Licence

Upon purchasing a Code in accordance with these Terms, you do not acquire ownership of the relevant Content.

Instead, you are granted a licence by the Developer to use the Content, as outlined in the Developer’s end user licence agreement.

This licence allows you to use and enjoy the Content according to the terms set forth by the Developer.

11.2. Rights Reserved

Except for the usage rights expressly granted under section 11.1, you do not obtain any ownership or other rights in the Content or any copies thereof.

All rights, titles, and interests in the Website, the Code, and the Content not explicitly granted to you under these Terms are reserved.

Your use of the Content is further governed by the additional terms and conditions specified in the end user licence agreement with the Developer.

11.3. Restrictions

The Code you purchase is for your personal use only.

While you may use it globally, you must comply with local laws, the terms of this agreement, and the Developer’s end user licence agreement.

The Content is non-exclusive and may be offered to other users by the Developer.

It may be used on only one Device and cannot be copied except for a reasonable number of necessary backups.

You are prohibited from altering, reverse-engineering, decompiling, or attempting to extract the source code from the Content, except as permitted by law.

The Content may not be combined with, merged into, or used within any other computer program, nor can it be distributed or sold to third parties.

The Content does not include updates, upgrades, new releases, or new versions.

Additionally, any proprietary markings such as copyright (©), registered trademark (®), or unregistered trademark (™) must not be concealed, altered, or removed.

12. Your Rights to End the Agreement

12.1. Termination Due to Our Actions

You may terminate the agreement with us immediately and be entitled to a full refund for any Code not yet provided, and potentially additional compensation, if one of the following circumstances applies:

12.1.1. We have notified you of a forthcoming change to the Code, Content, or these Terms that you do not accept.

12.1.2. We have informed you of an error in the price or description of the Code you ordered, and you choose not to proceed.

12.1.3. There is a significant risk of delay in supplying the Code due to factors outside our control.

12.1.4. We have suspended the supply of the Code for technical reasons for more than forty-eight (48) hours, or have notified you of an impending suspension for such a period.

12.1.5. You have a legal right to terminate the agreement due to an issue we have caused.

12.2. Right to Cancel

You may cancel your order for Codes within 14 days of receiving our Confirmation Email.

12.3. No Right to Cancel After Code Validation

By purchasing a Code and using it to download Content, you consent to the immediate execution of this agreement and forfeit any statutory right to withdraw or cancel.

As a result, once you use your Code, you are not entitled to a refund.

12.4. Notification of Cancellation

To terminate the agreement, you must clearly announce your intention to cancel.

You can submit your cancellation request by contacting our support at [mail].

12.5. Refund Process

If you are eligible for a refund under:

12.5.1. Section 12.2 and section 12.4; or

12.5.2. A remedy provided under section 15.2;

we will process the refund using the original payment method, unless otherwise agreed, within 14 days of receiving your cancellation notice or request for a refund.

12.6. Verification of Refund Requests

Before processing a refund, cancellation, replacement, or remedy request, we may require reasonable information to confirm that the request is valid and submitted by the rightful account holder or payer.

This may include:

• order details;
• User Account information;
• proof of payment;
• confirmation that the Code has not been accessed, used, validated, disclosed, resold, or transferred;
• screenshots showing the issue;
• communications from the Developer’s platform;
• information from the payment provider;
• identity or account verification where there is a suspected unauthorised transaction, account compromise, payment dispute, or fraudulent refund request.

If you fail to provide reasonably requested information, or if the information provided is incomplete, false, inconsistent, or unverifiable, we may delay or reject the refund request where permitted by law.

13. Our Rights to End the Agreement

13.1. Conditions for Termination

We reserve the right to terminate the agreement for Codes at any time by notifying you via email if:

13.1.1. You breach any terms of the agreement, including these Terms or any other documents referenced in section 7.1.

13.1.2. Your payment card or other payment method fails or is cancelled after we have sent you our Confirmation Email.

13.1.3. Any of the circumstances outlined in section 9.6 arise.

13.1.4. You fail or refuse to complete a reasonable security, payment, account, identity, or anti-fraud verification request.

13.1.5. You provide false, altered, misleading, incomplete, or unverifiable information or documents.

13.1.6. We reasonably believe that the order, User Account, payment, refund request, or use of the Website is fraudulent, unauthorised, abusive, unlawful, or harmful to us, our users, payment providers, Developers, or other third parties.

13.2. Consequences of Termination

If we terminate the agreement:

13.2.1. Our right to receive any outstanding payments you owe under this agreement will remain unaffected.

13.2.2. Your access to the Website and/or your User Account may be terminated, and you will not be entitled to any refund or compensation except where required by applicable law.

13.2.3. Your right to use any Code may be revoked where technically and legally possible, without any refund or liability on our part, except where applicable law requires otherwise.

13.2.4. Termination will not affect any provisions of the agreement that are intended to operate or have effect after termination, nor will it impact any existing rights or obligations or rights and obligations meant to commence or continue post-termination.

13.2.5. We may retain relevant information where necessary for fraud prevention, dispute handling, payment compliance, legal compliance, accounting, or enforcement of these Terms.

13.3. No Court Order Required

You and we agree that no court order is necessary to effectuate the termination of this agreement if such termination is carried out in accordance with its terms.

14. Nature of Codes and Content

14.1. You may have specific legal rights regarding the Codes and the associated Content, such as ensuring they are of satisfactory quality, fit for purpose, and accurately described.

We will adhere to relevant consumer protection laws when providing Codes.

While we strive to ensure that Codes are free from defects, viruses, and other harmful elements, we do not guarantee compatibility with third-party software or hardware unless explicitly stated on the Website.

You acknowledge that the Code and/or Content may contain minor errors or bugs.

15. Defective Codes

15.1. Upon receiving access to a purchased Code, you should promptly verify its functionality and performance.

If you identify any errors or defects, you must notify us as soon as reasonably possible.

15.2. To address issues with a defective Code, please contact us using the details provided at the top of this page if you wish to request a replacement or a refund.

15.3. To minimise the risk of defects, you should:

15.3.1. Ensure you have the correct version of any base game required for the Content associated with the Code and that all necessary updates, patches, and upgrades from the Developer are installed. We are not responsible for any issues arising from the absence of required game versions or updates.

15.3.2. Use the Code and Content exclusively with the recommended third-party software and equipment specified on our Website and the Developer’s Website.

15.3.3. Keep the Code confidential and refrain from sharing it, as it is intended for single use only.

15.4. You agree to cooperate with us in investigating any potential issues with the Code that may be related to your Device, including hardware, software, or network connections.

15.5. Where a defect claim involves a Code that appears used, disclosed, transferred, resold, accessed by another person, or linked to suspicious account or payment activity, we may request additional evidence before offering a replacement or refund.

16. Fraud Prevention, Verification, and Account Review

16.1. We may operate fraud prevention, payment security, account protection, and order review procedures to protect our business, our users, Developers, payment providers, and other third parties.

16.2. These procedures may apply before or after an order is accepted, before a Code is made available, after a Code is accessed, during a refund request, following a payment dispute or chargeback, or where we detect unusual account behaviour.

16.3. We may review information connected with your User Account, order history, payment status, billing details, refund activity, device or technical indicators, communications with support, Code access records, and information received from payment processors, fraud prevention providers, or other relevant service providers.

16.4. If we reasonably consider it necessary to verify the validity, security, legality, or authenticity of a situation, we may ask you to provide additional information, documents, confirmations, or evidence.

This may include, without limitation:

• proof of identity;
• proof of age;
• proof of address;
• proof of payment method ownership;
• billing confirmation;
• payment receipts or transaction confirmations;
• cardholder or payment account holder confirmation;
• screenshots showing payment, account, Code, or Developer platform status;
• correspondence with your bank, card issuer, payment provider, or the Developer’s platform;
• evidence that your User Account has not been compromised;
• any other information reasonably required to assess suspected fraud, unauthorised payment, chargeback risk, account misuse, refund abuse, or unlawful activity.

16.5. Pending completion of a review, we may delay or refuse access to a Code, suspend or restrict a User Account, cancel an order, decline a refund request where permitted by law, block further purchases, or take other reasonable steps to protect the Website, our users, payment providers, Developers, or third parties.

16.6. If you do not provide the requested information within a reasonable time, or if the information provided is false, altered, incomplete, inconsistent, misleading, or unverifiable, we may treat the relevant order, account activity, refund request, or payment as invalid or suspicious.

In such cases, we may cancel the order, terminate or restrict your User Account, refuse future transactions, report the matter to payment providers or relevant authorities where appropriate, and take any other action permitted under these Terms or applicable law.

16.7. We will handle any information submitted for verification in accordance with applicable data protection laws and our Data Policy.

17. Limitations of Our Responsibility

17.1. If we breach these Terms, we are liable for loss or damage that results directly from our failure to fulfil this agreement or from our failure to exercise reasonable care and skill.

However, we are not liable for any loss or damage that is not foreseeable.

Loss or damage is considered foreseeable if it is clear that it will occur or if both parties were aware of the possibility at the time the agreement was formed, for instance, if it was discussed during the sales process.

17.2. We do not exclude or limit our liability in any situation where it would be unlawful to do so.

This includes liability for death or personal injury resulting from our negligence or the negligence of our employees, agents, or subcontractors, for fraud or fraudulent misrepresentation, and for any breach of your legal rights concerning the Codes.

17.3. If defective Codes we supply cause damage to your device or digital content due to our negligence, we will either repair the damage or provide compensation.

However, we are not liable for damage that could have been avoided by following our or the Developer’s advice on applying free updates or for damage caused by failing to adhere to installation instructions or not meeting the advised system requirements.

17.4. Our Codes are intended for personal and domestic use only.

We accept no liability for any loss of profit, business interruption, or loss of business opportunity resulting from the use of our Codes for commercial, business, or resale purposes.

17.5. Exingeno LTD is not affiliated with Valve Corporation. Valve Corporation has no responsibility for the content on Exingeno LTD website.

17.6. We will not be responsible for losses caused by the suspension, delay, cancellation, refusal, or review of an order, Code release, refund request, User Account, or payment where such action is taken reasonably for security, fraud prevention, payment verification, chargeback management, legal compliance, or protection of the Website and its users.

18. Other Important Terms

18.1. Transferring Rights. We may transfer or assign our rights and obligations under these Terms to another organisation. You may only transfer your rights or obligations under these Terms to another person with our written consent.

18.2. Severability. Each section of these Terms functions independently. If any court or relevant authority deems any section or part of these Terms unlawful, the remaining sections will continue to be in full force and effect.

18.3. Enforcement Delays. Even if we delay in enforcing these Terms, we can still enforce them later. A delay in insisting that you fulfil your obligations under these Terms, or in taking action against you for a breach, does not waive our right to enforce these Terms at a later date.

18.4. Rights and Remedies. The rights and remedies provided under these Terms are in addition to, and do not exclude, any rights or remedies available under applicable law.

18.5. Governing Law. These Terms are governed by United Kingdom law. Any disputes will fall under the jurisdiction of the United Kingdom courts. This section does not limit or exclude any mandatory consumer protections applicable in your country of residence.

18.6. Time References. All references to time are based on the Gregorian calendar.

19. Terms and Conditions Updates

19.1. We reserve the right to update, modify, or replace any part of these Terms and Conditions at our sole discretion by posting updates on our website.

Please review these Terms each time you place an order for Codes to ensure you agree with the current Terms, as any updates will apply to all future purchases.

Changes made to these Terms after we accept your order will not impact that particular order.